We make and prepare many of our products for each order. Please allow time for both order processing and carrier transit, especially when ordering for an event.
PROCESSING TIMES
Processing is the time needed to prepare an order before handing it to the carrier. The processing estimate on the individual product page applies to that item. If a product page does not state a processing time, in-stock physical items generally ship within 7–14 business days after purchase. Processing and shipping estimates are separate; the transit estimate begins when the carrier receives the package.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday begin processing on the next business day. If an item requires information from you, such as personalization details or proof approval, we will contact you; that may affect when production can begin.
If your chosen fragrance, lid, or another component becomes unavailable, we may ask whether you would like an available alternative. We will not substitute a personalized option without your approval. If we cannot ship by the time promised, we will contact you with a revised shipping date or explain that we cannot yet provide one. You may agree to wait or cancel the affected unshipped items for a full refund. The late-cancellation fee does not apply when we cannot meet our shipping promise.
DELIVERY WITHIN THE UNITED STATES
We ship most U.S. orders by UPS or USPS, depending on the items, package size, and service selected. Standard delivery is generally estimated at 3–5 business days after the carrier receives the package, unless the product listing or checkout shows a different service or estimate. Carrier transit times are estimates and may change due to weather, service interruptions, or other carrier conditions. You will receive tracking details when available.
Shipping charges and available upgrades are shown at checkout. An expedited carrier service shortens transit time only; it does not automatically shorten production. Contact us before ordering if you need faster production or delivery for a specific date. We can confirm whether a rush option is available and any added cost before you commit. We cannot promise arrival for an event unless we explicitly confirm it for your order.
LARGE OR MULTI-ITEM ORDERS
Orders of 100 or more favors may need additional production time. We recommend contacting us at least 4–6 weeks before your event so we can confirm a realistic schedule; this is a planning recommendation, not a guaranteed delivery window. If items in one order have different processing times, we will let you know whether they can ship together or in separate packages and whether separate shipping has an added charge.
DELAYS, ADDRESSES, AND DELIVERY ISSUES
Promotions, busy seasons, holidays, supply shortages, and severe weather can affect timing. If we learn that we cannot ship within the promised time, we will notify you and give you the choice to accept the delay or cancel the affected unshipped items for a full refund. We will not charge a cancellation fee in that situation.
Please check your delivery address at checkout. If you spot an error, email us immediately with your order number. We will try to change it before shipment, but we cannot guarantee a change after the package is with the carrier. If tracking shows a delivery problem or your package is missing, contact us so we can help investigate and discuss the available remedy.
WARM-WEATHER ORDERS AND DIGITAL PRODUCTS
Heat can soften candle wax in transit or after delivery. Bring packages inside promptly and see our warm-weather care notice: https://www.thebrownstonemarket.com/pages/why-do-some-products-melt-in-warmer-weather
Digital downloads and editable templates are delivered electronically according to their product listings and do not have a physical shipping time.
QUESTIONS?
For event deadlines, large orders, or rush requests, contact support@thebrownstonemarket.com before placing your order. Include the product, quantity, destination ZIP code, and event date so we can assess the timing.
Return Policy: https://www.thebrownstonemarket.com/pages/return-policy
Cancellation Policy: https://www.thebrownstonemarket.com/pages/cancellation-policy
