Return Policy

Return Policy

First, we want you to know that your satisfaction is what matters most to us. If you order something from us and you don't love it out of the box, rest assured that you can return most items to us within 30 days of delivery for a refund.

To return an item, Email Support@thebrownstonemarket.com .  Please email support@thebrownstonemarket.com for assistance. For more detailed instructions about our return policy, and to find out what exclusions apply to returns, please continue reading below.

DEFECTIVE OR DAMAGED ITEMS

If we made a mistake, we'll take care of it. Period. If you received a defective or damaged product, please let us know as soon as possible so we can replace it for you. And don't worry- shipping charges are on us, both for the returned item and the replacement. In order to return your item, support@thebrownstonemarket.com . Simply follow the steps on the screen, and you'll have everything you need!

email image of damage and shipping label to along with order number returns@thebrownstonemarket.com

PERSONALIZED ITEMS

Personalized items are not eligible for return under certain circumstances if we decided to allow a return must be returned within 7 business of receiving the return label , support@thebrownstonemarket.com

email image of damage and shipping label to along with order number support@thebrownstonemarket.com

STANDARD RETURNS

Our return policy covers returns of most products in new or "like-new" condition personalized item not eligible for return up to 30 days after delivery. Items that cannot be returned include personalized items damaged through normal wear and tear. 

 

 Updated 10-11-2020